> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mochahost.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancelling a product or service on the Hosting Panel

> Learn how to cancel a product or service for your account using the Mochahost Hosting Panel.

This article describes how to cancel a product or service for your account using the Mochahost Hosting Panel.

## Cancelling a product or service

You can cancel a product or service associated with your account at any time. To do this, follow these steps:

1. Log in to the Hosting Panel at [https://clients.mochahost.com](https://clients.mochahost.com).

2. Locate the product or service you want to cancel, and then click **Manage**.

3. Click the **Billing** tab:

   ![](https://files.readme.io/0b6259979f8383bd4e1cff0945dc8a644c55b13acbe9dd4d78d349c21ee8fa61-image.png)

4. Scroll down to the end of the page, and then in the **Renewal & Subscription Settings** section, click **Cancellation request**:

   ![](https://files.readme.io/8a6d081b08d5200a5dd18247b7959c92944639672a2efb66aa7c2113a59f09a8-image.png)

5. In the **Product cancellation request** dialog box, please specify when you want the cancellation to take effect, and a reason for the cancellation:

   ![](https://files.readme.io/11939a1632e757d499c9fe43556e4a72efd8f70232d6bc854a2e475c9197865f-image.png)

   > 📘 Note
   >
   > For cancellations at the end of the billing period, accounts are suspended for 14 days. During this 14-day grace period, if you change your mind you can reactivate your account with all of your data intact. At the end of the 14-day grace period, the account is terminated and all data is removed.

6. Click **Request cancellation**.

## After cancellation

For cancellations at the end of the billing period, you have a subsequent 14-day grace period during which you can reactivate your account if you change your mind, or you can back up your data to a safe location. At the end of the 14-day grace period, the account is terminated and all data is removed.

For immediate cancellations, Mochahost does not retain any data after you cancel a product or service. Make sure you back up any data that you want to save **before** an immediate cancellation.

> 📘 Note
>
> To initiate an immediate cancellation, you must open a billing ticket on the Hosting Panel at [https://clients.mochahost.com](https://clients.mochahost.com).

Also, if you cancel a hosting account that uses Mochahost for DNS, please note that you must update the DNS name server entries (and any additional custom DNS records you may have created).

## A few words about cancellation

We value you as a customer!

### Technical issues

If you are considering cancellation because of technical issues, we highly recommend that you [open a ticket](doc:working-with-tickets) with our support team before you submit a cancellation request. Our experienced support personnel can often provide a solution or suggest an alternative approach to any technical problem you may encounter. If you are dissatisfied with a response provided by technical support, please request an escalation, and we will double-check its accuracy.

### Non-technical issues

If you are dissatisfied with any non-technical aspects of our services, we also recommend that you [open a ticket](doc:working-with-tickets) before you submit a cancellation request. We will do our best to address your concerns.