> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mochahost.com/llms.txt
> Use this file to discover all available pages before exploring further.

# E-mail messages do not forward to Gmail accounts

> Gmail mail may block messages from e-mail forwarders or mark them as spam. This article describes an alternative way you can use Gmail to access messages from another account.

Gmail (Google e-mail) may block messages from e-mail forwarders or mark them as spam. This article describes an alternative way you can use Gmail to access messages from another account.

## Problem

You set up an e-mail forwarder that forwards messages from one of your Mochahost e-mail accounts to Gmail. However, Gmail blocks the message or puts it in the spam folder.

> 📘 Note
>
> Here is another scenario where e-mail forwarders *appear* to fail:
>
> * The email account [user@example.com](mailto:user@example.com) is configured to forward messages to the Gmail account [user@gmail.com](mailto:user@gmail.com).
>
> * A user logs in to the Gmail account [user@gmail.com](mailto:user@gmail.com) and sends a message to [user@example.com](mailto:user@example.com).
>
> * The message never arrives back at the Gmail account [user@gmail.com](mailto:user@gmail.com).
>
> However, this behavior is by design to prevent possible [email loops](https://en.wikipedia.org/wiki/Email_loop).

## Resolution

If you experience problems with forwarded messages not reaching Gmail, there is an alternative solution. You can configure a Gmail account to access another e-mail account directly. In this configuration, you do not set up an e-mail forwarder; instead, you access messages in the other account using your Gmail inbox.

For step-by-step instructions on how to set up this configuration in Gmail, go to [Setting up Gmail to access your Mochahost e-mail account](doc:setting-up-gmail-to-access-your-mochahost-e-mail-account).