> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mochahost.com/llms.txt
> Use this file to discover all available pages before exploring further.

# I keep getting an error when trying to FTP

I keep getting errors when trying to connect to MochaHost's FTP such as timeout or the connection disconnects after some time.

This error is peculiar to WS\\\_FTP, and generally indicates a problem with a router (sometimes referred to as a "blackhole router") between your computer and our network.

In your FTP configuration, change the setting for **Passive Transfers** (If you find that Passive Transfers is enabled, you should disable it and if it is disabled, you should enable it.) You can find the Passive Transfer setting under **'session properties'** and the **'advanced' tab**.