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You can recover access to your Mochahost Hosting Panel account if any of the following events occur:
  • Your email address is no longer available.
  • Your phone number is no longer available.
  • You no longer have access to the device that generates two-factor authentication (2FA) codes for your account.
To recover access to your account, follow these steps:
  1. Go to https://clients.mochahost.com/recovery.
  2. Select the type of account recovery you need:
    • If your email address or phone number is no longer available, click Lost Access to Hosting Account. Answer the questions and provide the requested information.
    • If your account has two-factor authentication (2FA) enabled and you can no longer generate codes, click 2FA Removal. Answer the questions and provide the requested information.
  3. Complete the online identity verification process.
    📘 Note You will need to provide a photo of a government-issued ID.
  4. Our support team will process the request and notify you when account access is restored.